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It’s award-winning for a reason, folks.

Whether you have a question about your Sauder® furniture purchase or product assembly or simply want to learn more, Sauder customer service is ready and willing to assist. From product information all the way down to the very nuts and bolts of our pieces, we know our stuff.

Center of Excellence logo
BenchmarkPortal — Center of Excellence

BenchmarkPortal is the global leader in third-party call center certification, training and consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. The BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to best practices for the call center industry.

Sauder is proud of its Center of Excellence recognition, one of the most prestigious awards in the customer service and support industry. Sauder has been certified consecutive years since 2005, ranking Sauder’s customer service in the top 10 percent of call centers surveyed.

A contact center that has been certified as a Center of Excellence by BenchmarkPortal has met and/or surpassed rigorous standards of efficiency and effectiveness. This certification is unique in that its achievement is ascertained strictly “by the numbers.” This means the BenchmarkPortal team audits and verifies the center’s key performance indicators and compares that data with data from other peer organizations. Those contact centers, like Sauder, that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.

Top 20 call center logo
BenchmarkPortal — Top 20 Call Center

Sauder customer service first partnered with BenchmarkPortal in 2005, earning the Center of Excellence distinction consecutive years since. In 2010, BenchmarkPortal introduced a new award, the Top 100 Call Centers in America. Sauder furniture received this designation in its inaugural year. In 2010, 2011 and 2012, Sauder’s customer service received recognition as one of the Top 20 Call Centers in America.

How to use the cam and dowel fastening system How to attach the Sauder TWIST-LOCK® fastener
How to attach a
hidden connector
How to use the Interlock System
How to identify rails How to Identify Drawer Glides
How to separate slides from the extension rails How to attach the
back to your unit
How to assemble a
T-lock box drawer
How to assemble the
T-slot drawer
How to assemble the
T-slot box drawer
How to assemble a
T-lock drawer
How to adjust a drawer using rails with cams How to adjust the
T-slot drawer
How to adjust the traditional drawer How to install and adjust the adjustable foot
How to install and adjust the adjustable hinge How to install and adjust doors with pivot hinges
How to use your doors as a left or right option