We’re always confident that you’ll receive your product in pristine condition, but hey — we know things happen. So for damaged or missing parts, or if you need assembly assistance, feel free to connect with us on live chat, email or simply call our toll-free number, Monday through Friday, 9 a.m. to 5:30 p.m. (Eastern Time). 1.800.523.3987
If for any reason you decide not to assemble this product, contact the Customer Service Department to arrange a return within seven days of receipt for credit consideration. Merchandise should be returned in new condition and in the original box(es) as received. All paperwork should be included with your return to ensure a prompt and accurate credit. The credit card and card number used to purchase your merchandise will be credited upon receipt and inspection. Any credit will be less both the original and return shipping charges. Note the return shipping charge may be different than the original shipping charge. If shipping charges exceed the return credit, no return credit will be available.
If delivery of the furniture has been refused due to damage during transit, please contact Customer Service immediately to arrange replacement or credit.
We start to process orders as soon as they are received. Therefore, we are unable to change or cancel your order once it has been placed. Sorry about that.