ARCHBOLD, Ohio, November 29, 2010 – BenchmarkPortal announced today that Sauder Woodworking Co. for the sixth consecutive year has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality, founded at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
“This designation is especially rewarding for Sauder because it validates our company’s effort to continually amaze our customer with unmatched quality and service,” said Jacqueline Schnitkey, Sauder manager of consumer services. “We are proud of the dedication of our staff to consistently go above and beyond delivering exceptional service to our customers."
Call centers achieve the Center of Excellence distinction based on metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal in conjunction with the Center for Customer-Driven Quality.
Call centers and their managers who wish to implement best practices and obtain world-class performance in their industry have a unique opportunity to certify their call centers. The rigorous certification process has the advantage of referencing all performance goals to our best practice database of thousands of call centers. Thus, call centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard.
Headquartered in Archbold, Ohio, Sauder Woodworking Co. is North America’s leading producer of RTA furniture and the nation’s fifth largest residential furniture manufacturer. Sauder also sources furniture from a network of quality global partners, including a line of office chairs that complement its residential and light commercial office furniture.
Sauder markets more than 30 distinct furniture collections in a full line of RTA furnishings for the home, including entertainment, home office, bedroom, kitchen and storage under distinct brands including Sauder®, Studio RTA®, Studio Edge™, and Steadfast®. Chairs are available under the Gruga® brand name.
Sauder Woodworking Co. is a privately-held, third generation, family-run business. Subsidiaries include: Progressive Furniture Inc., a manufacturer and importer of traditional solid wood, veneered and laminate furniture; and Sauder Manufacturing Company, a leader in church, educational, and health care seating.
